I admit I might be developing expensive tastes, but I seem to have developed a liking for toffee flavoured coffee syrup. It seems to add an extra dimension to my morning brew. The thing is, I have only been able to find it in Marks and Spencer’s food stores. That usually isn’t a problem, as there seems to be more and more of them popping up all over the place. Today, though, needing some more syrup I visited the one at the Woolwich Arsenal. I’ve been there quite a few times before and things seemed to be going well, but when the time came to pay the guy who was assisting me treated me so roughly and impatiently that I was really taken aback. He insisted that he could not find my wallet, even though I was pointing to the zip of my bumbag where it was. He quickly became rougher and rougher, more and more angry, and in fact he started to frighten me. No matter what I did, how hard I tried to indicate where he should look, he wouldn’t open the right compartment.

Fortunately in the end he found my wallet, and the incident only lasted a minute or so; but nonetheless it was extremely uncomfortable and undignified, and I immediately asked to speak to the manager. To have been treated in that way, to the point of almost being shouted at by a shop assistant, was completely unacceptable.